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The Massey's

Sirius, XM, and SiriusXM: Another corporation robbing their customers blind.

11/18/2011

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    I know I have made this rant before but not here on my blog as a permanent post that I control and promote. Back in October 2007, I purchased a lifetime subscription for a service that was 6 yrs old but still struggling to survive. Sirius Radio was competing against XM for customers. XM was the largest satellite radio corporation in the US, but Sirius had one thing that interested me more than XM and that was Howard Stern. So I paid for a lifetime subscription so I would not have to worry about a monthly payment for the service.
    In 2008 Sirius and XM merged into one corporation SiriusXM. They have a combined format and they broadcast from one source jointly. Here is my complaint about SiriusXM.
    I purchased a new vehicle two months ago. It came equipped with a satellite radio and you have to call SiriusXM to activate your new radio. However, even though you own a lifetime subscription with Sirius, it is not considered a subscription to the new SiriusXM. According to SiriusXM the radios in the new cars are XM radios and a new subscription must be purchased for the XM radio if you want service. Now you can run exterior wires and install the docking system in your new vehicle and still receive your Sirius service which is the same broadcast for the NEW SiriusXM but the channels may be different.
    Personally I feel Sirius and XM, who chose to MERGE their companies into one, need to treat their customers as one customer base. SiriusXM has chosen not to do this. Why? In my opinion their decision to treat their broadcast and their customers as two separate groups allows them to rob their customers of more money by charging you for the same service, based on the brand of radio you purchase, even thought they are all now SiriusXM.
    I would not recommend this service to anyone at the moment. I would suggest that people should wait until SiriusXM begins treating their customers as one group, and their service as one broadcast. To be perfectly honest, aside from the Howard Stern Show, the sports channels and a few exclusive channels there is nothing that SiriusXM has that is worth paying for. All the comedy channels keep playing the same clips over and over again and the music can be heard for free on any FM channel or your personal collection of CDs.  
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